A real survey builder. Real answers. Reviews on top.
Most tools force you into a fixed template — five stars, a comment box, done. AI Surveys gives you a drag-and-drop builder: write any question, pick from four rating styles, and set a score threshold so happy customers route to your public review profiles while lower scorers move into private follow-up categories you’ve built. Run NPS one week, CSAT the next, a post-service check-in after that — all from the same builder, in your brand, across every location.
- Drag-and-drop builder
- Smart score routing
- Public reviews on top
A complete customer survey platform — NPS, CSAT, and everything in between
A flexible builder, smart routing, multi-location distribution, and full brand control — built for operators who want answers, not just ratings.
Build any survey, question by question
Add single-select, multi-select, rating, and free-text questions. Drag to reorder, group into categories, and capture contact details before or after the survey. Designed for NPS, CSAT, post-service, product feedback, onboarding, or anything else you need to ask.
Stars, NPS, emoji, or like/dislike
1–5 stars for service quality, 0–10 NPS for loyalty, 5-point emoji faces for quick pulses, or a like/dislike toggle for fast yes-or-no signals. Mix styles inside a single survey to match each question to the moment.
Hear the why behind every low score
Set an overall score threshold and AI Surveys routes respondents automatically. Happy customers are offered your public review platforms; lower scorers stay private and move into the follow-up categories you've built — with free-text prompts that auto-trigger on low ratings so the “why” lands in your dashboard, not on Google.
Pre-filled, personalized, ready to send
Drop {{contact.firstname}}, {{contact.lastname}}, {{contact.email}}, or {{contact.primary_location}} into any question and they resolve at runtime. Map URL parameters, CRM fields, or POS data into the survey so it opens already filled in — perfect for post-job, post-purchase, and campaign-tagged invitations.
One survey, every location, your colors
Run a single survey across every location with a built-in location picker and per-location category exclusions. Pick from three layouts — Typeform-style slides, glassmorphism, or classic — and override colors, logos, and any of 10 fonts so the survey looks like part of your product.
Convert delight into Google and Facebook reviews
When a respondent crosses your threshold, they're offered Google, Facebook, or any review platform you've connected — with an optional AI Review Assistant to help them draft something authentic in seconds. Same survey, two outcomes: public reviews from your fans, private feedback from everyone else.